Returns & Exchanges

Returns & Exchanges Policy

At Saltan Sports Industries, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a hassle-free return and exchange policy.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • Returns and exchanges must be requested within 14 days of receiving the order.
  • Customized or personalized items cannot be returned or exchanged unless defective or incorrect.
  • Proof of purchase (order receipt or invoice) is required.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact our customer support at saltansportsindustries@gmail.com with your order details.
  2. Wait for confirmation and further instructions from our team.
  3. Ship the item back to us at the provided return address.
  4. Once received, we will inspect the item and process the refund or exchange.

3. Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after the item is received and inspected.
  • Shipping costs are non-refundable, unless the return is due to a defect or incorrect item sent.
  • If you received a defective or incorrect item, we will cover the return shipping costs.

4. Exchange Process

  • If you wish to exchange an item for a different size or color, please mention it in your return request.
  • Exchanges are subject to stock availability.
  • If the requested item is unavailable, we will offer a refund or store credit.

5. Non-Returnable Items

  • Customized or personalized products.
  • Items purchased on final sale or clearance.
  • Products that have been used, washed, or altered in any way.

6. Contact Us

For any questions regarding returns and exchanges, feel free to reach out to us: 📍 Address: Kotli Hernarain, P.O Chowni Sulehriyan, Sialkot 51310, Pakistan
📞 Phone: +92 326 7867776
📧 Email: saltansportsindustries@gmail.com

We appreciate your business and aim to provide a smooth shopping experience!