Returns & Exchanges
Returns & Exchanges Policy
At Saltan Sports Industries, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a hassle-free return and exchange policy.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- Returns and exchanges must be requested within 14 days of receiving the order.
- Customized or personalized items cannot be returned or exchanged unless defective or incorrect.
- Proof of purchase (order receipt or invoice) is required.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, follow these steps:
- Contact our customer support at saltansportsindustries@gmail.com with your order details.
- Wait for confirmation and further instructions from our team.
- Ship the item back to us at the provided return address.
- Once received, we will inspect the item and process the refund or exchange.
3. Refund Process
- Refunds will be issued to the original payment method within 7-10 business days after the item is received and inspected.
- Shipping costs are non-refundable, unless the return is due to a defect or incorrect item sent.
- If you received a defective or incorrect item, we will cover the return shipping costs.
4. Exchange Process
- If you wish to exchange an item for a different size or color, please mention it in your return request.
- Exchanges are subject to stock availability.
- If the requested item is unavailable, we will offer a refund or store credit.
5. Non-Returnable Items
- Customized or personalized products.
- Items purchased on final sale or clearance.
- Products that have been used, washed, or altered in any way.
6. Contact Us
For any questions regarding returns and exchanges, feel free to reach out to us: 📍 Address: Kotli Hernarain, P.O Chowni Sulehriyan, Sialkot 51310, Pakistan
📞 Phone: +92 326 7867776
📧 Email: saltansportsindustries@gmail.com
We appreciate your business and aim to provide a smooth shopping experience!